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  • Data Center Refresh: DCOI Redefines Federal Data Center Policy

  • Innovation through Shared Services for the US Federal Government Agencies

    Mr. Paul Bartley, Director of the Program Support Center, runs a ‘shared service’ focused on back office administrative support for US Federal Government Agencies.  He specifically provides services in financial management and procurement; real estate and logistics; and occupational health to name a few.  He provides this service through 3,000 staff and has an annual turnover of $700 million.

    • Director's Corner - Director's Desk

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    • Federal shared services: Why legislation is necessary

      [FCW] | [6/22/2015 4:00:00 AM]

      Why is legislation necessary to advance shared services? Doesn't the executive branch have all the authority it needs?

    • Federal News Radio Interview with PSC Director, Paul Bartley

      [Federal News Radio] | [4/18/2015 4:00:00 AM]

      The last several administrations have pushed federal agencies to share services they have in common. The idea is to cut redundancy and boost efficiency. Shared services have certainly been a priority for the Obama Office of Management and Budget. Some managers worry that shared services means they’ll have to bring in more contractors. But in fact several departments offer a wide range of administrative services available for sharing. One of them is the Program Support Center at Health and Human Services. Paul Bartley is director of the Center. He joined Tom Temin on the Federal Drive with more on the programs, and how to make them catch on.

    • OMB’s Dave Mader: A ‘zealot’ for shared services

      [Federal News Radio] | [3/5/2015 5:00:00 AM]

      David Mader came back for a second tour of duty in government to work on some of the most pressing federal financial management issues.

    • One-On-One With Federal Program Leader Paul Bartley

      [Federal Times] | [2/25/2015 5:00:00 AM]

      Paul Bartley has been running the Health and Human Services Department's shared services program, the Program Support Center (PSC), since 2007. The PSC has grown by roughly 10 percent annually to what is a $700 million operation of about 3,000 contractor and federal staff that provide 44 services, including acquisition and grant-related support, commuter benefits administration, health clinic staffing, publishing, financial management support and facilities maintenance, among other things.

    • The PSC business of government: Interview with Paul Bartley

      [Federal News Radio] | []

      What are the benefits of adopting a shared services model? How does HHS’ PSC manage the business of government? What is PSC doing to differentiate its products and services? Join host Michael Keegan as he explores these questions and with Paul Bartley, Deputy Assistant Secretary for Program Support at Department of Health & Human Services, and director of its Program Support Center.

    • What is Shared Services

      [Partnership for Public Service] | []

      In the federal government, shared services is when agencies move common administrative or mission operations to one provider that performs those operations for more than one department, agency, or agency unit. The goal is to improve service delivery and reduce fragmentation, overlap, duplication, and overall costs through standardization, economies of scale and continuous business process improvements.

    • Quarterly Progress Update Contributing programs

      [] | []

      In order to improve the way government delivers services externally, we need to aggressively reform the way government delivers service internally. If we are focused, committed, systematic, and intentional, we can make the sort of transformative changes in our service delivery approach that have altered the course of the commercial retail marketplace and reinvigorated American manufacturing.